IT Service Lead (m/f/d)

    Jobbeschreibung:

    Everyone TALKS about climate change and environmental protection – We DO something!

    Change the future with e-mobility and become part of the GOVECS team.

    We, the GOVECS GROUP, headquartered in Munich, are the leading manufacturer of electric scooters in Europe and are redesigning urban mobility. We rely on high-quality „Made in Europe“ products for international sharing providers as well as the rapidly growing delivery industry and have developed a motivating leasing model for employees. With ZOOM SHARING we are active as a sharing operator in Stuttgart and offer the model as a partner sharing concept for municipalities, cities and companies. The product portfolio currently includes five different models: the ELMOTO KICK e-scooter and the ELMOTO LOOP, GOVECS FLEX, GOVECS PRO CARGO and the E-Schwalbe. We have our own stores and workshops in Munich, Berlin, Stuttgart, Hamburg, Cologne and Frankfurt.

    For our global IT team we are looking for an

    IT Service Lead (m/f/d)

    As our IT Service Support Lead you will be responsible for all the operational IT service we are providing to our internal customers. The person we are looking for lives for making his customers happy while following standards and processes. We are looking for someone who has a constant drive to improve, automate the work for our business. Your drive to reduce the (manual) work by automating our processes will help increase the productivity of our company. You do so while working organised, documented and aligned with your team, your manager and your business. You understand why tickets, ITIL processes are important to deliver better services to our customers. Part of your pleasure in your work is sharing your knowledge between colleagues and users so everyone around you grows with you.

    In this role you will report to the Group Director IT and be an important part of the digital transition journey of GOVECS into the future. There is a lot of interesting challenges where your experience in automating processes will be extremely valuable. You will have a great opportunity to shape your role and the IT service environment within GOVECS.

    • Responsible for the Incident coordination at GOVECS (i.a. management of open tickets, status and follow ups in- and as well outside of GOVECS; promote/improve actively the usage of the ticket system both within the team and within the organization)
    • Responsible for the IT Change coordination/management at GOVECS
    • Responsible for the IT Service Request coordination at GOVECS
    • Propose/improve and document the internal IT processes
    • Propose/set and improve IT standards (i.e. improving processes, user experience and user knowledge for the usage of IT resources)
    • Creating (user) documentation, how-to’s, WiKi’s and general trainings
    • Operational Vendor coordination (get quotes, order equipment, follow up on orders, RMA)
    • Operational Vendor management (coordinate incidents, changes and requests)
    • Check and monitor incoming IT quotes and invoices for correctness
    • Check tickets for progress, quality and follow up on them
    • Occasionally help solve 1st/2nd level incidents, requests and changes
    • Setup trainings to help our users be more efficient in their work (i.e. by setting up our user training programs and (hardware/software) standards)
    • Help build, maintain and automate our onboarding/offboarding, provisioning/deprovisioning processes
    • Help build, maintain and automate a global Identity and Access management solution
    • Integrate our collaboration and messaging tool with our day to day processes and tools
    • Maintain and execute our security policies
    • Advice IT management about improvements and optimizations
    • Prepare regular reporting for management based on our KPI’s

    • Previous experience as a service desk/IT Service lead essential
    • Microsoft (Azure) and (Azure) Active Directory knowledge an advantage
    • Knowledge of the Microsoft suite of products
    • System administration experience an advantage.
    • Several years (5+) of experience in IT Service oriented environment
    • Experience with Jira, Hubspot is an advantage
    • Excellent documentation and organisational skills
    • Experience with security standards and implementing these
    • Ability to write proposals for improvements
    • Good knowledge of the English language. German and Polish language are an advantage, but not a must
    • High reliability in compliance with quality, budget and time frame and proven results of delivering client solutions
    • Excellent teamwork and communication skills
    • Motivation to face new challenges with your independent, goal- and result-oriented hands-on mentality
    • ITIL Experience and/or ITIL foundation certification an advantage

    It’s not just our electric scooters that are fun. Our corporate culture is also characterized by team spirit, flat hierarchies and openness to innovative and creative ideas. We offer you variety, short decision-making paths and a lot of independence with room for initiative and responsibility. We enable you to develop professionally and personally. With us you will find flexible working hours, the option to work from home and private use of our electric scooters. Build something new with us and make a real and lasting difference! Conquer new markets and get even more people excited about e-mobility. Become part of our team and our mutual success story!

    Everyone TALKS about climate change and environmental protection – We DO something!

    Change the future with e-mobility and become part of the GOVECS team.

    We, the GOVECS GROUP, headquartered in Munich, are the leading manufacturer of electric scooters in Europe and are redesigning urban mobility. We rely on high-quality „Made in Europe“ products for international sharing providers as well as the rapidly growing delivery industry and have developed a motivating leasing model for employees. With ZOOM SHARING we are active as a sharing operator in Stuttgart and offer the model as a partner sharing concept for municipalities, cities and companies. The product portfolio currently includes five different models: the ELMOTO KICK e-scooter and the ELMOTO LOOP, GOVECS FLEX, GOVECS PRO CARGO and the E-Schwalbe. We have our own stores and workshops in Munich, Berlin, Stuttgart, Hamburg, Cologne and Frankfurt.

    For our global IT team we are looking for an

    IT Service Lead (m/f/d)

    As our IT Service Support Lead you will be responsible for all the operational IT service we are providing to our internal customers. The person we are looking for lives for making his customers happy while following standards and processes. We are looking for someone who has a constant drive to improve, automate the work for our business. Your drive to reduce the (manual) work by automating our processes will help increase the productivity of our company. You do so while working organised, documented and aligned with your team, your manager and your business. You understand why tickets, ITIL processes are important to deliver better services to our customers. Part of your pleasure in your work is sharing your knowledge between colleagues and users so everyone around you grows with you.

    In this role you will report to the Group Director IT and be an important part of the digital transition journey of GOVECS into the future. There is a lot of interesting challenges where your experience in automating processes will be extremely valuable. You will have a great opportunity to shape your role and the IT service environment within GOVECS.

    • Responsible for the Incident coordination at GOVECS (i.a. management of open tickets, status and follow ups in- and as well outside of GOVECS; promote/improve actively the usage of the ticket system both within the team and within the organization)
    • Responsible for the IT Change coordination/management at GOVECS
    • Responsible for the IT Service Request coordination at GOVECS
    • Propose/improve and document the internal IT processes
    • Propose/set and improve IT standards (i.e. improving processes, user experience and user knowledge for the usage of IT resources)
    • Creating (user) documentation, how-to’s, WiKi’s and general trainings
    • Operational Vendor coordination (get quotes, order equipment, follow up on orders, RMA)
    • Operational Vendor management (coordinate incidents, changes and requests)
    • Check and monitor incoming IT quotes and invoices for correctness
    • Check tickets for progress, quality and follow up on them
    • Occasionally help solve 1st/2nd level incidents, requests and changes
    • Setup trainings to help our users be more efficient in their work (i.e. by setting up our user training programs and (hardware/software) standards)
    • Help build, maintain and automate our onboarding/offboarding, provisioning/deprovisioning processes
    • Help build, maintain and automate a global Identity and Access management solution
    • Integrate our collaboration and messaging tool with our day to day processes and tools
    • Maintain and execute our security policies
    • Advice IT management about improvements and optimizations
    • Prepare regular reporting for management based on our KPI’s

    • Previous experience as a service desk/IT Service lead essential
    • Microsoft (Azure) and (Azure) Active Directory knowledge an advantage
    • Knowledge of the Microsoft suite of products
    • System administration experience an advantage.
    • Several years (5+) of experience in IT Service oriented environment
    • Experience with Jira, Hubspot is an advantage
    • Excellent documentation and organisational skills
    • Experience with security standards and implementing these
    • Ability to write proposals for improvements
    • Good knowledge of the English language. German and Polish language are an advantage, but not a must
    • High reliability in compliance with quality, budget and time frame and proven results of delivering client solutions
    • Excellent teamwork and communication skills
    • Motivation to face new challenges with your independent, goal- and result-oriented hands-on mentality
    • ITIL Experience and/or ITIL foundation certification an advantage

    It’s not just our electric scooters that are fun. Our corporate culture is also characterized by team spirit, flat hierarchies and openness to innovative and creative ideas. We offer you variety, short decision-making paths and a lot of independence with room for initiative and responsibility. We enable you to develop professionally and personally. With us you will find flexible working hours, the option to work from home and private use of our electric scooters. Build something new with us and make a real and lasting difference! Conquer new markets and get even more people excited about e-mobility. Become part of our team and our mutual success story!